Customers often ask us what they should do to prepare for arrival or about the cleaning process. The following are the most common FAQs.:
Should I do anything to prepare for your arrival?
We provide a full service. We’ll move your furniture, clean the areas and move things back again and use protectors on the legs or furniture edges.. We’re very careful about valuable furnishings. When we finish, everything is in order.
What is your cleaning method?
We use steam cleaning which is used by almost all cleaners. It is also the preferred method of manufacturers. Steam cleaning refers to the water based cleaning solution that is sprayed into the fabrics and immediately extracted so that things dry quickly. It can be done with hot or cold water. The name steam refers to the misty spray that is applied.
Do you use safe cleaning agents?
The cleaning agents we use are safe water soluble detergents. When we need to use spotters to remove stains such as ink, they are immediately rinsed out.
Does cleaning shorten the life of your carpets and upholstery or cause them to have to be cleaned more often?
That’s a myth based on how things were cleaned over 50 years ago. Not cleaning things will cause dust, dirt and oil to accumulate. That is highly destructive to high traffic carpet and rug areas. Similarly, fingerprints and body oil deposit on the arms and cushions of upholstery. In all cases, the surfaces slowly deteriorate if your furnishings aren’t cleaned. That affects the useful life of them by causing permanent damage..
When can I walk on my carpets or sit on my upholstery after you clean them?
Generally you can walk on carpets and area rugs immediately. Any footwear with rubber soles that are clean are safe. For upholstery, we usually stack the cushions and recommend not sitting on them until the next morning. Although they feel dry fairly quickly there are some areas such as where the cushions lie that take a bit longer to completely dry.
Can my pets walk on the cleaned carpets?
We always recommend that you keep the pets off the carpets until they are dry if possible. Although the cleaning agents are safe, they neutralize as they dry. However, pets think differently and often walk on floors that customers mop with no problems.
